🧭 Accessibility Assessment – Mundo Lugano (Inclusive Tourism)

📝 Quick summary

• 🎟️ At the entrance, half-price for people with disabilities and companions.
• 🧵 They do not offer identification/welcome cord.
• 🔊 Environment with a lot of noise of machines and many lights → may trigger a sensory crisis.
• ♿ Lack of physical resources: no tactile floor/ground, no sensory room, no audio description; there are stairs and apparently an elevator.
• 👶 3rd floor aimed at children, however no wheelchair accessible toys or adaptations for other disabilities.
• 🍕 Mini burger or pizza buffet (optional with the ticket), but no special options (allergens, gluten/lactose free, etc.).
• 🎭 Small children's show.

🔊 Lights, sounds and crowding: impact on the experience

At peak times, the set of noisy machines, background music and heavy flow of people greatly increases stimulation. flashing lights Some toys can be triggering for those with visual sensitivity. For autistic people and some of the neurodivergent population, this often requires advance planning (quieter routes, breaks and sensory regulation items).

♿ Physical accessibility

The space has steps and, according to our observation, an elevator. However, there is no tactile floor for guidance of people with visual impairments and we did not identify toys accessible to wheelchair users (platforms, access ramps or adapted equipment). The absence of tactile maps, well-marked handrails and high-contrast visual communication also make autonomous navigation difficult.

🗣️ Communication & support resources

At the time of the visit, there was no audio description in the attractions or in the children's show and there was no sensory room for regulation breaks. Also identification lanyards are not provided (like the sunflower lanyard) that help the team recognize hidden needs. Materials with pictograms and information in plain language would be welcome for atypical families.

🍔 Food

It is possible to acquire mini-burger buffet or pizza next to the ticket. However, we did not find special options (gluten-free, lactose-free, vegan) or clear allergen signalingFor families with dietary restrictions, this greatly limits the experience and requires them to bring their own snacks.

🎟️ Ticketing & Reception Policy

Positive points: there is half-price for the person with a disability and for the companion. Points to improve: absence of clearly marked preferential queue, of prior guidance about intense noises/lights and accessible informational materials on the website and at the box office.

🚧 What's missing today

• 🧵 Identification/welcome cord (optional for visitors).
• 🧘 Sensory room and reduced stimulus schedules.
• 🧭 Tactile flooring, tactile maps and well-signposted accessible routes.
• 🎧 Loan of noise suppressors / protective headphones.
• 🎙️ Audio description in the show and briefings sensory aspects of the attractions.
• ♿ Adapted toys or platforms for wheelchair users.
• 🍽️ Menu with special options and indication of allergens.

💡 Inclusive ideas (applicable in the short and medium term)

1. Quiet hours (low-sensory): reduce volume and flashing lights in specific windows of the week.
2. Inclusive support point: signposted counter where families can request help, ear muffs and information.
3. Accessible communication: maps with pictograms, high-contrast versions and a “sensory guide” on the website.
4. Team training: welcoming phrases, crisis protocols and respectful priority in care.
5. Toy adaptation: at least 1–2 attractions with ramp/platform access and adequate locks.
6. Sensory room simple: low lighting, armchairs, fidgets, touch panel and instructions for use.
7. Inclusive food: include gluten/lactose-free options and highlight allergens on the menu.

🧩 Quick tips for atypical families

• Light noise suppressors, glasses/cap and regulation items (fidgets, blanket).
• Plan breaks between the busiest areas; try times of less traffic.
• Combine one meeting point and use identification bracelet/lanyard.
• For dietary restrictions, bring your own snacks and confirm the rules at the ticket office.

Want more references? See our inclusive assessments and accessibility tips.

✅ Verdict

THE Lugano World has a fun proposal and a broad structure, but still lacks physical and sensory accessibility features to ensure a truly inclusive experience. With relatively simple actions — such as reduced stimulus schedules, creation of a sensory room, accessible materials and at least some adapted toys — space can become a positive reference in inclusive tourism.