🚢 Cisne Branco Boat Tour (POA): complete review focusing on accessibility, sensory comfort, and practical tips.

💬 Before the tour: exemplary service from the very first contact.

Before boarding, we contacted the company to finalize the details. From the start, we received excellent service.We had some scheduling conflicts and needed to reschedule more than once — and even so, the team was... very helpful and flexible. We received the tour as courtesy And the manager took care to explain it to us clearly. how to get there and where to park (free of charge), which helped a lot in organizing the day.

Another positive point was the advance communication: we arranged the ticket pick-up time via email, and upon arrival, the Bernardo He already knew who we were and attended to us quickly, without unnecessary bureaucracy.

🚗 Arrival and parking: free, but no reserved parking spaces for people with disabilities.

Upon arriving at the location indicated by the team, we found free parkingThis makes things much easier (especially for those traveling with children and needing more time to organize boarding). However, There are no reserved positions for people with disabilities.Although there are several vacancies, this is an area that could be improved to ensure priority is given to those who truly need it.

♿ Boarding and walkway

To access the boat, there is a walkway which leads to the deck. At the end, there are a few stepsWe believe the team offers support to wheelchair users, but... In practice, getting around is difficult. For those who use wheelchairs or have reduced mobility, we recommend arriving early and requesting assistance with boarding.

🦺 On board: safety, information and sensory comfort

Right at the beginning of the tour, one of the staff members does a presentation on securityexplaining Where are the life jackets kept? and how to use them in case of emergencyThe communication is objective and brings peace of mind.

One major differentiator it was the offer of noise suppressors 🎧. There is background music inside the boat and, along the way, there is... narration in Portuguese (followed by translation into English) with information about the surroundings, history of Guaíba Lake and points of interest.

To make the experience even more inclusive, we've included two suggestions constructive:

• To make available sign language interpreter or at least, Videos with sign language windows. For the informational part of the tour. 🧏‍♀️
• Offer Description of the landscape in Braille. and accessible materials for people with visual impairments. 📝

🏗️ Boat structure: three decks, private areas, dining area, and restrooms.

The boat has three floors With different offerings, this allows for a good distribution of the audience and enables you to choose the most comfortable environment for your family:

♿ Space reserved for wheelchair users (marked and with protection)

On the inner deck, there is a Designated and reserved space for wheelchairs., with side protection/barrier to prevent displacement or rolling during navigation. This is a very positive point Structural accessibility and safety, ensuring a suitable and stable space for wheelchair users. ✅✨

Lower floor

The bar, a space for dance and the bathroomsAccess is via steps, which represents a barrier for wheelchair users. A positive point is the presence of tactile floor Warning about the stairs — an important precaution. However, There is no accessible bathroom dedicated to people with disabilities. (we verified it in person).

Intermediate floor

And the restaurantwhere they are served snacks, drinks and items consumed during the tour. The bill is settled at the end, which avoids queues at the beginning. We did not find a special menu for people with food intolerances. (e.g., gluten-free, lactose-free) and There are no resources in Libras (Brazilian Sign Language) or audio description. On the menu. If your family has dietary restrictions, it's a good idea to bring a planned snack.

⬆️ Upper floor (open area)

An outdoor space, perfect for enjoying the scenery. The The engine is quiet. and, because it is a lake, There are practically no waves., making navigation very stable. For sensitive children, it is the area with the best ventilation and least noise accumulation.

✅ Accessibility checklist (what we found)

✨ Practical tips for families with autistic members and people with disabilities

• Arrive early. to board calmly and request assistance if needed.
• If there is auditory sensitivity, part mufflers in the team (a very positive point!).
• Light water and snacks They are safe in case of dietary restrictions, as the menu does not indicate any allergens.
• Choose the upper floor (open area) for natural ventilation and less noise buildup.
• To predictabilityExplain beforehand that there is music, narration, and changes of atmosphere between floors.
• If the child enjoys movement, combine a "task"Locating landmarks (bridges, islands, sunsets) helps maintain focus and makes the walk more enjoyable.
• Best time: the late afternoon It's usually magical to watch the sunset on the Guaíba River. 🌅
• Light light jacket and sunscreen Wind and sun can vary considerably.

🌅 Conclusion: a beautiful and welcoming experience, with opportunities for growth.

The tour in White Swan he was very beautiful and pleasant. The The service is welcoming.The email communication worked perfectly, and the team was... solicitous including rescheduling. A offer of mufflers and the existence of area reserved for wheelchair users They demonstrate sensitivity to sensory comfort and safety — important steps towards truly inclusive tourism.

At the same time, in order for the experience to be full For all people, especially wheelchair users and people with visual and hearing impairments, we highlight a package of improvements with direct impact: Parking space for people with disabilities marked, walkway without steps, accessible bathroom, priority queue, Libras resources and materials in brailleThese are possible adjustments that broaden access and reinforce the commitment to inclusion. 💙

In our inclusion thermometerThe overall experience is as follows: 4/5Very positive and promising, with clear points of improvement.

🧾 Transparency

We received complimentary ticketsThe analysis above reflects our real-world experience, focusing on accessibility and sensory comfort, highlighting strengths and opportunities for improvement.